WK2 World Health Organization Strategic Planning & Healthcare Finance Paper

Please respond to the following discussion posts and cite 1 scholarly reference for each response.
Sarah W. Posted Critical issues
The critical issue regarding Health Care Organizations that I would like to discuss, integration, has affected me personally in recent weeks. Integrated care in theory, is an ideal model where the patient’s wellness is the focus and teams of providers coordinate together for a seamless transaction of chart history and record sharing to provide all-inclusive, in-network health related services (World Health Organization [WHO], 2016). What I would like to attest to is that though the spirit of the system exists, the system itself is flawed.
On May 17th, my fiancé tore his medial gastrocnemius muscle and I took him to St. Petersburg General Hospital Emergency Department (our personal preference and in-network with our insurance provider) for evaluation where there was no wait-time; he was evaluated, assessed, diagnosed on paper as having an Achilles rupture, and sent home with a referral to follow-up with an Orthopedic specialist who SPGen recommended. My complaints are not about that visit to the ER.
At home over the weekend, we researched the specific orthopedic doctor to whom he was referred by means of an integrated care model and found the physician to have horrible reviews. So ultimately we did our own research finding an orthopedist who came highly recommended but was outside of the SPGen integrated care model yet still within our insurance network. I had to do all the legwork of driving across town to retrieve and transfer diagnostic test results.
This is merely a briefing about a bigger picture, and ultimately I believe that having an understanding about the way the healthcare system operates and recognizing that in-network integration is not all inclusive between service providers and insurance providers is the key problem plaguing patients today. It worries me to wonder if an elderly patient, alone in their quest, would have found the same results.
References:
World Health Organization. (2016). Integrated care models: an overview. Retrieved from http://www.euro.who.int/__data/assets/pdf_file/0005/322475/Integrated-care-models-overview.pdf

Posted by Carla D Critical issues
One of the critical issues facing healthcare organizations (HCOs) is the concept of culture transformation. Today’s patient community has more healthcare options available and is more likely to choose a provider that meets their personal wants as well as their health needs. With the increased emphasis on patient satisfaction scores, HCOs must focus on creating an organizational culture that builds employee and customer satisfaction (Cwiek, Davis, Dubow, Harris, & Stuecher, 2018). Crafting a corporate culture which promotes the organization’s values, mission, and team member support leads to a more engaged, content, and productive workforce, which in turn leads to greater customer satisfaction.
A strong internal culture which values its employees and supports their career and personal growth leads to improved staff loyalty and retention (and the lower overhead associated with such); a more satisfied staff translates into better productivity and job performance. A more skilled, positive workforce, in turn provides better care and customer service to their patients (“Importance of organization culture”, 2019). Another benefit of a strong organizational culture is its perception by the public. The more positive and well-known the HCO’s reputation and clinical focus by the community, the more business and profit generated.
References
Cwiek, K. A., Davis, C. N., Dubow, M. J., Harris, J. M., & Stuecher, S. (2018). Phase 1: Analyzing the environment. In J. M. Harris (Ed.), Healthcare strategic planning (4th ed.) (pp. 105 – 134). Chicago, IL: Health Administration Press.
Importance of organization culture. (2019). Retrieved from https://www.managementstudyguide.com/importance-of-organization-culture.html
Posted by Laketta D Creative Data
Understanding the potential impact of a Health care organization’s history lends a helping hand to strategic planning process for future success and growth. While historical data provides a roadmap of where the company has been it does not limit the path the organization should look forward to but hopefully will provide enough information on how to improve the quality of service (Cwiek, Davis, Dubow & Stuecher, 2018) One of the ways in which this information can be tracked is by using reviewing soft data such as annual reports. Annual reports are reflective of an HCO’s progress which shows the financial stability of an organization, if the company has remained in line with the mission and vision for expected growth (McGurgan, 2019). Another way to provide data related to the HCO’s performance is by surveying public vendors. Obtaining direct feedback from consu